By Victor Angula /
Not so much known for offering innovative solutions, Namibia Post Limited (NamPost) finally launched its Banking App and Internet Banking platforms.
At an event held in Windhoek on 17 October, the “MyNamPost Banking App” and other internet banking platforms were launched, signifying the birth of a new era at “the people’s bank”.
While NamPost was and still is the country’s only postal service provider, and the country’s biggest courier service provider, its banking operations’ arm has become the company’s most productive asset.
Thus while other banks have long ago gone digital in response to the modern digital era, NamPost only now decided to follow the digital trend.
The launch, attended by top NamPost officials as well as the Minister of Information and Communication Technology Ms Emma Theofelus, was an occasion to announce NamPost’s digital transformation and an aspiration to “providing customers with convenient, real-time access to financial services from anywhere.”
The company’s new digital platforms are aimed at meeting the evolving needs of customers “by enabling seamless, 24/7 access to their accounts, including balance inquiries, payments, and electronic funds transfers (EFTs),” NamPost said in a statement.
“This significant step in NamPost’s digital transformation aligns with its ongoing efforts to promote financial inclusion by serving the underbanked and unbanked communities.”
In her keynote address, Ms Emma Theofelus emphasised the importance of digital literacy in Namibia’s broader economic development.
“Innovative platforms like these are essential for financial inclusion, but we must ensure that all citizens have the skills to benefit from them,” she said.
Theofelus praised NamPost’s role in Namibia’s digital transformation strategy, reaffirming government support for inclusive financial solutions.
NamPost’s Chief Executive Officer, Mr Festus Hangula, said that the MyNamPost Banking App and Internet Banking are not just technological upgrades. “They represent a commitment to bringing modern financial services to the people of Namibia, wherever they are.
“Our customers now have more control over their finances with digital tools that are simple, affordable, and convenient.”
Before the launch of these digital platforms, NamPost customers relied on in-person visits to branches, often leading to long wait times and limited access to services.
The new digital banking channels promise to address these challenges by providing real-time access to customers’ accounts and the ability to transact from any location.
The new banking channels also promise to lower transaction costs, and keep NamPost’s fees among the most affordable in the local market.
The channels also promise to enhance financial inclusion, as well as promising to create a banking environment that ensures that even remote or underserved communities can access banking services through a smartphone or the Internet.
NamPost’s launch of the digital banking channels is part of Project Sky, a broader digital transformation initiative aimed at improving the company’s operational efficiency, enhancing customer experience, and fostering financial sustainability.
“This is only the beginning,” said Hangula. “We will continue to innovate and expand our services to meet the needs of our customers.”
Dr Simeon Amunkete, NamPost’s Board Chairperson, echoed this sentiment, noting that NamPost’s evolution over the past three decades has been driven by customer needs.
“We are proud to modernise our offerings while remaining committed to serving the people of Namibia,” he stated.
With a network of 136 service points countrywide, NamPost says it remains committed to bridging the digital divide and ensuring that all customers, regardless of location, have access to essential, convenient and affordable financial services.
In the photo: NamPost is the national postal operator in Namibia providing services in the postal, banking, courier and philately sectors.
