The Government Institutions Pension Fund (GIPF) says that its members can now submit funeral claims by sending an email.

“Funeral claims submitted electronically are acknowledged and processed in the shortest time possible, thereby eliminating the need for the claimant to come physically to the GIPF office. These claims can either be submitted by a Human Resource practitioner from a GIPF participating employer or the applicable claimant,” says Mrs Hilkka Mbako, GIPF’s client services manager.

Mbako further states that GIPF requests each claimant to submit the funeral claim with original certified supporting documents such as the death certificate, identity document of the deceased member and claimant, marriage certificate (if married) and proof of banking particulars of the claimant.

“If the deceased was not married (single member), declarations of oath from two independent family members stating their relationship to the deceased and at the same time giving permission to a claimant to claim the funeral benefit within a period of 10 working days.

“The above-mentioned amendment to funeral claims is inspired by the Fund’s Vision of being a leading and model Pension Fund globally and by living its service excellence value of delivering the Right, Fast, and Humane quality service to all its stakeholders in an innovative, professional, and respectful manner.”

In the photo: Hilkka Mbako